After you send letters and postcards with Letters on Demand, you can track their delivery status in CRM+. Review the status of sent mail on the Letters on Demand screen or a Contact's activity feed, and use the timeline in this article to estimate when mail arrives.
Note: Letters and postcards sent from Letters on Demand will only be sent to to US mailing addresses. Any addresses outside of the US will not be sent postcards, letters, or receipts.
Viewing Sent Mail
To track the status of all sent letters and postcards, select Marketing from the left-side menu and choose Letters on Demand.
On the Letters on Demand screen, select View Sent Mail from the Actions dropdown.
The screen displays all letters and postcards sent from your organization. Use the filter options on the left side of the screen to find specific mail and review its status. A letter shows a status of Processing when it is first scheduled to be sent. The status changes to Mailed when the mail is sent.
You can also view sent mail activity in a Contact's activity feed. The feed shows when a letter or postcard was sent to the Contact (the status changed to Mailed) and when a letter was delivered.
Letters on Demand Delivery Timeline
Letters and postcards are typically mailed within 2-3 business days after a Letters on Demand Automation Workflow Action runs. The mail provider processes each item on business days only with a 10:00 am PST billing cutoff, so weekends, holidays, and actions that occur in the evening may add time.
After your mail is handed off to the United States Postal Service (USPS), delivery depends on USPS and the provider's standard delivery window. Delivery dates are estimates and are not guaranteed.
Example Delivery Timeline
Day 1: The Automation Workflow Action runs and creates the postcard or letter with the mail provider. If the mail provider bills the item before the 10:00 a.m. PST cutoff, the item enters production that same business day. If it is not billed before 10:00 am PST, the item is billed the following business day and enters production then.
Day 2: The provider processes the item over the next two business days.
Day 3: The provider hands the item to USPS by the end of the second business day.
Day 10-13: Expected delivery window from USPS.
Holidays and weekends will extend this timeline. And depending on the structure of your Automation Workflow, the LOD Actions may trigger after the 10:00 am PST cutoff resulting in a one-day delay.