How Do I Cancel an Email, or Update an Email After It's Been Scheduled?

If you've simply decided that you no longer want supporters to receive a specific email you scheduled, all you have to do is cancel it. 

However, if you've created an email, scheduled it to send out, and then realized there's an error, it's not enough to just cancel it or update it. You'll need to follow all 4 steps below:

1. Cancel your scheduled email.
2. Edit your email.
3. Publish your email.
4. Send away!

Note: If you do not follow all 4 steps, you may send out the wrong email... again.

Cancel Your Scheduled Email

First, cancel your email. To do this, hover over the left side bar, then select Marketing. Under Marketing, select Email.

On the email screen, select Manage Sent Emails from the Actions dropdown. 

There, you will see all of the emails you have sent or scheduled, with scheduled emails listed first. Find the email you want to cancel, and then click on the envelope icon to the right of it to cancel the scheduled email.

This will bring up a form asking you to confirm the cancellation.

Confirm that the email information is correct, and then click on the Cancel Email button to confirm.

Edit Your Email

Once you have successfully cancelled your scheduled email, you can return to the main email screen, find your email, and edit it to fix any errors. It probably wouldn't hurt to double-check and make sure you've fixed all errors!

Publish Your Email

Remember: you should always publish your email before sending. This ensures that your recipients will get the latest version of your email, with any edits or changes that have been made.

In the email builder, press the Actions button in the upper right and select Publish.

Send Away!

Now you can schedule your email, just as before. Your email, with changes, will be scheduled to go out.